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on Apr 14, 2014
RIDGEFIELD PARK, N.J. –April 14, 2014 – Samsung Electronics America, Inc. has announced Rajiv Mehta as the Senior Vice President of its Customer Service Division. Since joining the company in 2011, Mehta has been responsible for all customer operations in the United States including its call center, field and depot operations, and warranty administration. Mehta also oversees the company’s Quality Assurance Lab.
“Rajiv’s expertise and knowledge have been invaluable assets to Samsung’s customer service efforts in the United States,” said Tim Baxter, President of Samsung Electronics America, Inc. “Samsung is committed to delivering world class customer service, and we look forward to his continued contributions to the organization.”
During his time with Samsung, Mehta has been committed to developing 21st century solutions for customer service that not only offer traditional, post-purchase support, but that also help consumers make purchasing decisions. In addition to leading a highly-trained call center operation, Mehta has played an integral role in implementing online resources and tools that offer various channels for consumers to learn about products and their features, troubleshoot issues, and receive live support.
Prior to joining Samsung, Mehta led sales and business development for Sears Home Services. Before that, Mehta specialized in supply chain management, sales and service in various parts of the world including the United States, Asia, Europe, the Middle East and Africa for Motorola Mobility.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S and America’s fastest growing home appliance brand. To discover more of the award-winning products you love with Samsung, please visit www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.